“Conscience is a man's compass”
Vincent van Gogh
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As Ye Sow, So Shall Ye Reap
Jeremiah 1 - 19
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Something has been bothering me for awhile, but came to the surface of my conscience when I spoke with CL's supervisor earlier this week. Yesterday, I figured out what was nagging me about this whole episode with CL.
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I only wrote about the things I found humorous during my interview, but that wasn't the whole picture. The experience was worse than I depicted, as was the follow-up phone call. I left the office after our interview feeling confused and disturbed, but I couldn't name what it was. Now I can.
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CL reminded me of myself, during the last four months of the past year, when I was falling into a very deep depression, coming unglued and frantically trying to hold onto my sanity. I couldn't focus on my work, I couldn't remember where I put things at the office and at home, and my life, both professionally and personally, was in chaos. I needed help desperately and didn't know how to get it, despite the fact that I have a therapist I see on a regular basis every few months. Nothing made sense to me and I was easily confused by the smallest problems or surprises to my routine. Routine, in fact, was my only salvation, was something I could focus on consistently, make sense of in all the internal turmoil.
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I watched CL doing what I had done in the few weeks before I hit bottom. She was able to speak coherently as long as she was doing the mundane part of her job: handing me forms to sign, explaining the services offered and the qualifying process, asking questions from a form in front of her. It was when the interview became interactive, when she had to deal with this other person in the room personally, that she became discombobulated, confused, distracted and illogical.
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She told me her last job had ended suddenly, when new management came in. She hadn't been working with OVR for very long, she said. Less than a year, if I remember correctly. She had been trying to find work in the private sector, but had faced age discrimination. She advised me to apply for work with either Federal, state or local governments, because "they aren't allowed to discriminate," she said, several times.
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I've mentioned how, at times, she seemed to forget there was anyone else in the room. What I left out was how startled she was when she became aware, surprised to see me across the table from her.
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She rambled on about how some clients seemed to think they could call her whenever they felt like it, that the counselor who had her job before allowed his clients to call just to talk, without scheduling an appointment. When she made the comment about my being so focused, she went on to tell me that so many clients talked on end about their disabilities, about what kind of work they had done before, what they wanted OVR to do for them - in short, exactly what they were supposed to talk about during the intake interview.
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I know it felt like watching an accident happening, going through the interview with her. That sort of impending doom feeling where you can't turn away - the watching the train wreck syndrome. I knew there was something wrong, but, as Lindsay suggested, too, I thought perhaps she was just having a bad day.
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I fully recognize that I am not responsible for C's disintegration, or what followed after our interview and her follow-up call. There is nothing I could have done to help her, mostly because I didn't comprehend what she was going through in time to even try to help.
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My conscience isn't picking at me for those reasons. It is chastising me for making fun of someone while she was falling to pieces, even though I didn't see that happening at the time. I laughed at her behavior when compassion is what was called for, not ridicule. She didn't intend to screw things up, I'm certain of that. She wanted to do a good job. She wasn't coping well, but probably thought she was. She was losing it, right before my eyes...and her own.
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She deserved better treatment from me than what I gave her. I didn't use her name, nor did I post her picture. She'll never read my posts. None of you know her. For all you know, she might not exist. But I know she's real, and I now know she is more like me than not, and if I deserve the support and compassion of others, that is the very least I could have shown her.
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A conscience is a blessing, although a prickly one at times. I'm still growing up, and my conscience is my most valuable tool and guide along the journey. I hope I will remember CL, and my response to her, should I ever face a similar situation. Or, worse, should I ever be in her shoes again, as I was very recently, and have the misfortune to encounter someone who will treat me as I mistreated her.